How does PROTEINOUS ensure the freshness of its products?
We source our fish, meat, and milk directly from trusted suppliers, guaranteeing top-notch freshness. Our advanced packaging and delivery processes also maintain the quality from our store to your doorstep.
What areas does PROTEINOUS offer home delivery to?
We currently provide home delivery services to whole Dhaka City. Check our website for the most up-to-date delivery locations.
Can I customize my order with specific cuts or quantities?
Absolutely! PROTEINOUS allows you to customize your order according to your preferences. Simply specify your requirements during the checkout process.
Are the products on PROTEINOUS preservative and hormone free?
Yes, we prioritize offering preservative and hormone free products. You can further look for the "Organic" or "Free Range" labels on our product descriptions for verified selections.
How does PROTEINOUS handle payment and what are the available payment methods?
We accept various payment methods, including Cash on Delivery, Credit/Debit cards and online payment gateways. Your transactions are secure, and we prioritize customer data protection.
What is the delivery time frame for PROTEINOUS orders?
Our standard delivery time is 24 hours, ensuring that you receive your fresh products promptly. You can also choose express delivery options for urgent orders.
Is there a minimum order requirement for PROTEINOUS deliveries?
We have a minimum order requirement of products worth 300 Taka. This helps us provide efficient delivery services while maintaining the quality of your order.
Can I track my PROTEINOUS order in real-time?
Yes, you can! Once your order is confirmed, you can monitor the real-time status of your order and delivery stage on our website.
What should I do if there's an issue with my delivered order?
If you encounter any issues, contact our customer support or our Hotline within 24 hours with your order details. Preserve the delivered goods in the meantime to the best of your capabilities. We'll promptly assist you in resolving any concerns.
Does PROTEINOUS offer any loyalty or rewards program for customers?
Yes, we value our customers! PROTEINOUS has a loyalty program that rewards you with exclusive discounts and offers based on your repeated purchases. Check our website for more details.