Shipping Policy
Delivery Zones
PROTEINOUS currently delivers to whole Dhaka City. Check our website for the most up-to-date information on delivery zones.
Delivery Timeframe
PROTEINOUS currently delivers to whole Dhaka City. Check our website for the most up-to-date information on delivery zones.
Shipping Fees
Shipping fees are calculated based on the delivery location and order size. Details are provided during the checkout process.
Order Confirmation and Processing
Orders are confirmed ASAP. You will receive a confirmation email once your order is confirmed and you can track the order status in your account Dashboard. Processing is done right before delivery.
Tracking Your Order
Use your account Dashboard to monitor the real-time status of your delivery on our website.
Delivery Confirmation
A confirmation email will be sent upon successful delivery. Ensure accurate delivery information to avoid issues.
Returns & Refunds Policy
Product Quality Concerns
If you are dissatisfied with the quality of a product, contact our customer support within 24 hours with your order details for assistance.
Cancellation Before Dispatch
You can cancel an order before it is dispatched. Refund eligibility is subject to the cancellation policy outlined on our website.
Refund Process
Refunds for canceled or returned orders will be processed using one of the payment methods. Allow 3 workdays for the refund to reflect in your account.
Damaged or Incorrect Items
If you receive damaged or incorrect items, contact our customer support immediately with photographic evidence. We will arrange for a replacement or refund.
Return Eligibility
Returns are accepted for products within 24 hours of delivery. Items must be in their original condition and packaging.
Return Procedure
Initiate the return process by contacting our customer support. Follow the provided instructions for returning the product.
Return Shipping Costs
Return shipping costs for non-defective items are the responsibility of the customer unless otherwise specified by PROTEINOUS.
Incomplete or Missing Items
If your order is incomplete or has missing items, notify us within 24 hours of delivery. We will investigate and take appropriate action.
Contact Information
For shipping and returns inquiries, contact our customer support at info@proteinous.com.bd or call our hotline 01723-685365.
By placing an order with PROTEINOUS, you agree to adhere to our shipping and returns policies. If you have any questions, feel free to reach out to our customer support team for assistance.